Complaints Procedure

We hope you are fully satisfied with any of our products or services received from The Plough Garage. However, if there is something you are unhappy with, please contact the relevant team member, so that we can look to put matters right.

Please contact us as soon as possible. In the first instance ask to speak to the member of staff in the relevant department, who will look to resolve your complaint.

The Plough Garage
Mill Lane
GU10 5RP

01252 850460

Escalating the complaint

If after contacting us you feel we have been unable to resolve your complaint satisfactorily, please e-mail or write to our GENERAL MANAGER.

Depending on the nature of the complaint and associated complexity, we aim to resolve most complaints within 72 hours. However, sometimes this is not possible, although we will always aim to resolve your complaint as quickly as possible.

If your complaint relates to Financial Services we are required to adhere to a strict Code of Conduct and the timeline for resolving complaints, which is detailed in the FCA Regulations, these can be found on

If you are dissatisfied with either our final response, or the reasons for any delay in providing our final response you may be able to ask the Financial Ombudsman Service for an independent review.